01-07-2024 04:44 PM
Failed port in. Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it
Solved! Go to Solution.
01-07-2024 04:53 PM
try to put your sim card in another phone to test,
if still no signal, it is a sim card setup problme, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2024 04:53 PM
@Germelina_Lux12 wrote:Failed port in. Can an agent please get in touch with me? Its been 2 days since I activated public mobile sim, i am only getting no network registered when using it
Have you checked that your phone is compatible. If you're certain it's compatible, please open a ticket using the chatbot.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If you see an error when trying to make a ticket, send a private message to CS_Agent instead.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-07-2024 04:52 PM
You can call Public Mobile porting team to provide the correct Info and get status update. I will send you the porting team number. Please check your Community inbox for my message
01-07-2024 04:51 PM
@Handy1 wrote:@Germelina_Lux12 No worries I’ll send you the porting team number private message and they can re trigger the port request for you
The customer has no signal. That part isn't a porting issue and at this p9oint, the porting team shouldn't be contacted.
01-07-2024 04:50 PM - edited 01-07-2024 04:51 PM
@Germelina_Lux12 No worries I’ll send you the porting team number private message and they can re trigger the port request for you . Check you inbox or use this link to the inbox for number
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage