06-10-2018 07:46 PM - edited 01-04-2022 06:09 PM
I ported my number from freephoneline to Public Mobile. However it can only do call out + SMS in. It cannot send out SMS and if you call the number, still goes to freephonline.ca. Any one has any idea?
06-12-2018 05:58 PM
Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
06-12-2018 05:52 PM - edited 06-12-2018 05:56 PM
06-12-2018 05:47 PM
Actually they said there's missing information. The reseller name Fongo should be added when submit the port request. The moderator team has resubmit the transfer request and I'm waiting.
06-11-2018 11:39 AM
Thanks all, I'll wait and see
06-11-2018 01:52 AM
@Luddite wrote:I think freephoneline is a voip service and voip port-ins often take 7 - 10 days.
Patience is a virtue. 🙏
@blueice please note that this response from @Luddite is the corret one in your case. Expect porting from a VoIP service to take around a week or slightly longer, as he has noted.
06-10-2018 09:43 PM
I think freephoneline is a voip service and voip port-ins often take 7 - 10 days.
Patience is a virtue. 🙏
06-10-2018 07:54 PM - edited 06-10-2018 07:55 PM
I recommend you send a private message to the moderator team and ask them to investigate that for you maybe porting process has been failed. include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.
Click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.
How long until a moderator replies?:
How can I view my private messages between myself and a Community Moderator?
06-10-2018 07:50 PM - edited 06-10-2018 07:51 PM
You can try rebooting your phone and also go into your phone's Cellular Network settings and manually choose "Public Mobile" as your Network Operator.