Port a number from freephoneline.ca to Public Mobile

[blueice]

I ported my number from freephoneline to Public Mobile. However it can only do call out + SMS in. It cannot send out SMS and if you call the number, still goes to freephonline.ca. Any one has any idea?

[CS_Agent]

Hi,
If you have any questions concerning your account, just send a private message through the following link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[blueice]

Actually they said there's missing information. The reseller name Fongo should be added when submit the port request. The moderator team has resubmit the transfer request and I'm waiting.

[blueice]

Thanks all, I'll wait and see

[srlawren]

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@Luddite wrote:

I think freephoneline is a voip service and voip port-ins often take 7 - 10 days. 

Patience is a virtue. 🙏

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@blueice please note that this response from @Luddite is the corret one in your case.  Expect porting from a VoIP service to take around a week or slightly longer, as he has noted.

[Luddite]

I think freephoneline is a voip service and voip port-ins often take 7 - 10 days. 

Patience is a virtue. 🙏

[meocon]

@blueice 

I recommend you send a private message to the moderator team and ask them to investigate that for you maybe porting process has been failed.  include your account# or phone#, as well as your account PIN (if know) to help speed up the identification process.

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[MacMe]

You can try rebooting your phone and also go into your phone's Cellular Network settings and manually choose "Public Mobile" as your Network Operator.