I've been with PM for 2 or 3 years now. I realize it's a budget provider, so my expectations were accordingly low when it came to their web presence. I've signed up my family of 4, each with their own account. That's the first problem. Every phone has it's own account. So I have to manage 4 separate logins. Annoying. And it's gotten worse in the last few months. Trying to log out you often get an error saying "Request header or cookie too large". Then that account is stuck being logged in. So I started using a "Guest" tab in chrome to avoid cookie problems... It's a process.
And the account pages, once you are logged in, are pretty slow initially. The cool new little squirrel guy with the radiating circles sits there and glitches and pulses for 20 or 30 seconds, then finally gives you some info. I do have fibre here at home, so it shouldn't be a bandwidth problem.
And finally, payment. I have every account set up with auto-pay. Been working pretty well. But my credit card expired. So I got a couple warnings and dragged my feet updating it. All my fault. Popped into my account this morning and saw messages about account suspension, etc. Again, my fault. Went in and fixed the card info, submitted the payment, all was happy. Thirty minutes later, I get text messages from PM saying my plan didn't renew, auto payment failed, and something went wrong. So, back to the account login dance and check my account. It's all happy, payment is good, next renewal is October. PM really needs to get their systems talking properly and fix up their client-facing tech. It's definitely not a great experience lately.
