Please Cancel Recent Order

[AxlRose]

Hi.  I just placed an order for a physical SIM and the $35 plan.  Can you please cancel the order?  I'd like to re-submit the order but use a esim this time.  Thank you.

Edit by Dunkman: removed personal information

[slusagm]

i am surprised they are not willing to do that.  Just reply PM and tell it is not possible for you to cancel via the bank and ask them to properly cancel it for you

[Ca111111]

It seems to be very difficult to cancel at this stage- I too want to cancel my real sim activation and the first chat rep I got told me it's on my bank to do it- for me to request the bank revokes the already paid charge. Definitely NOT a suitable ask.  I have 2 other phones with public mobile ( for several years now) that will be cancelled by end of day If I can't get mine figured out!

[Dunkman]

---

@AxlRose wrote:

I'm confused.  Do I need to submit a ticket for this?

---

@AxlRose 

Sorry, it looks like you need to submit a ticket.  Click on the link sent by CSA_PM.  

You already paid for the $35 plan and you need to resume activation once you receive the SIM card. 

[hTideGnow]

hi @AxlRose 

I am confused too.  But to be safe, just message them here

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

and @CSA_PM , OP's account not fully setup yet, he won't be able to submit Chatbot ticket using your link.  The Chatbot link would confuse OP  more

[AxlRose]

I'm confused.  Do I need to submit a ticket for this?

[CSA_PM]

Hi there,

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
 

[AxlRose]

Thank you!  I'll watch for more replies.  One other question, if I may.  It's been more than 90 days since I last had service.  Yet when I tried to log in, the system tried texting a code to the phone number I used when I had service.  Does that mean I can re-use that number when I re-activate in late June when I visit Canada?

[slusagm]

remove your email, you are posting it to the community forum for all customers to see

if your plan was not even fully activated, you can ask PM to cancel it

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Dunkman]

@AxlRose 

Customers service agent should be able to switch to eSIM instead of physical SIM card.  I will try to escalate your post to CSA.  They should private message you within 0.5-1 hour.