@Jason1999 wrote:
I am unable to make calls, it gives a 7B1 error. After messaging CS and explaining myself, I keep getting asked questions I have already provided the answer to. I don't have the time or patience for it.
I do understand where you're coming from. However, Public Mobile is a self serve service and the community can sometimes help you with things. Although it seems CS agents weren't able to though... how about this, let me just share some things. I'm not sure if you've tried them but hey, they are super easy to do.
The code 7B1 error basically means you're not connected to the network. There are a few easy fixes for that.
1. You can place your phone into airplane mode for 10 minutes, turn the phone off for 5 and then turn it back on and turn off airplane mode.... while you're watching the Blue Jays game of course. LOL
2. Resetting your network settings. Sometimes, when you've ported your number over from another provider or you've used your phone previously on a different provider, their network junk can remain and interfere with PM's network so you don't properly connect. Not sure what phone you're using, but if you can go into your settings, enter Network Reset in the search bar, it's super easy to do. Then, just reboot the phone.
3. And finally, sometimes this works as it did for me when I was setting up friends phones. Take your SIM card out, put it in a different phone and restart that phone (if you have a spare available). Sometimes the SIM card needs a kick in the butt to get working. If that works and you get signal and your connected, just slip it back into your phone and reboot.
I know this can be frustrating but.... at least we tried.
