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Please Blacklist my Phone

Elle
Good Citizen / Bon Citoyen

It's already been 9 hours guys, past 9 hours. Things like locking your phone should be given top priority instead of me having to wait in line after people who want changed passwords or have questions about connection. My phone was stolen yesterday and I need it blacklisted and reported stolen to Samsung immediately. 

14 REPLIES 14

Triguy
Mayor / Maire

If your Phone is lost or stolen, you can Suspend your service if you’d like to prevent any calls or messages from being sent or received. Doing so will not keep your plan from expiring; however, it will ensure that your credit card is not charged at your next renewal date if you’re on AutoPay.Just follow these steps:

  1. Log into your Self-Serve account
  2. Go to Plan and Add-Ons > Lost/Stolen Phone
  3. Select Suspend Service

Note that after 90 days in suspend, your account will be deactivated permanently so be sure to return to this page if you find your phone or decide to get a new SIM card.

chukdefatey
Deputy Mayor / Adjoint au Maire

@Elle wrote:

It's already been 9 hours guys, past 9 hours. Things like locking your phone should be given top priority instead of me having to wait in line after people who want changed passwords or have questions about connection. My phone was stolen yesterday and I need it blacklisted and reported stolen to Samsung immediately. 


You need to log in to your self serve account and Report the phone as lost/stolen your self.  Also why would Samsung care if it's stolen? They are in the Business of making and selling phones, not in Business of taking stolen Reports. 

YVR
Model Citizen / Citoyen Modèle

@Elle wrote:

It's already been 9 hours guys, past 9 hours. Things like locking your phone should be given top priority instead of me having to wait in line after people who want changed passwords or have questions about connection. My phone was stolen yesterday and I need it blacklisted and reported stolen to Samsung immediately. 


You are right, wait times on public mobile are 24- 48 hours.  

 

Log into your Google account to disable or erase  your phone.  

https://support.google.com/accounts/answer/6160491?hl=en

 

There a few conditions needed to access your lost phone including having data so this may not work.  

 

You can also suspend your account to prevent phone service usage.

 

@Elle 

I read an old post that had a reply from a moderator and it seems public might not be able to help with this IMEI backlist request because it depends where you purchased the phone.   

 

The moderator said Public Mobile can blacklist phones from Telus/Koodo.  I guess the carrier might need to know that you purchased it from them to at add it to the blacklist registry?  I don't know what that means if you purchased a unlocked phone directly from a store (not tied to any carrier)?  I think the providers are the only ones that I know that can add IMEI to the database in Canada? 

 

 

 

Elle
Good Citizen / Bon Citoyen

I got a new sim card, so will the Suspend only apply to the old phone or will it also be on my new phone?

Triguy
Mayor / Maire

Purchasing And Replacing Your SIM Card:

You may purchase a SIM card online or in retail.

Once you receive your new SIM card, you can change the SIM card number on your account and reactivate your service via Self-Serve by following these steps:

  1. Log into your Self-Serve account
  2. Go to Plan and Add-ons > Change SIM card

image2

  1. Enter your new SIM card number into the field. Your SIM card number is found on the back of your SIM card, as outlined in the image below:

Help Articles Sim Card Back

  1. Go to Plan and Add-Ons > Lost/Stolen Phone
  2. Select Resume Service; all done!

@Elle 

Suspend or lost/stolen phone function from self service account suspends your PM plan/phone number (not phone).  

 

If you switch/change to your new SIM card in your self service account, then the old SiM card is non functional.  So, your lost phone/old SIM card will not work with Public mobile anymore.  

YVR
Model Citizen / Citoyen Modèle

@Elle wrote:

I got a new sim card, so will the Suspend only apply to the old phone or will it also be on my new phone?


In self serve, you can change your service to your new sim card.  This will let you keep your phone number and public mobile service to your new SIM and any phone you want.  The suspend, I believe is just the service for your sim.  

Your old phone will not be able to use your Public mobile service.  I think that the phone will still work just not be able to use your phone number.  

CellGirl
Model Citizen / Citoyen Modèle

@Elle 

Hi. If you still want to prevent the thief from using your phone with any provider, check this: https://www.imei.info/How-do-I-add-a-phone-to-the-blacklist/

Elle
Good Citizen / Bon Citoyen

Just concluding for people who have the same issue in their future.

 

If your phone is lost or stolen, you have to go to the wireless company you bought the phone from. For me it was WIND. I provided them a receipt from 2015 and the IMEI (yeah you have to keep your original receipts and box from when you initially bought it!). They went through their proper department with the incident number the police give you when you report it stolen/lost first, and then they blacklist it for you within 48 or 60 hours. From then, no one can use it, or so they say. Still better than nothing. Please Public Mobile, respond to these emergencies quicker in the future!