Plan not working but paid for

[Bobby2]

Paid for a plan but not getting any data

[Spudster]

@Bobby2 

That's too long to be waiting for data to work.

If all your other calling features work and your data is toggled on, try manually selecting 3G under the device's network settings.

Then reboot your phone and see if data works then.

If it doesn't, place a ticket with a moderator to have them fix.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket,  or, 
2. Send a private message to the moderator by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Triguy]

Log into your account to check if you have data showing.  Make sure you have the correct APN settings.

Check your APN settings.

Here’s how to set up data in 3 steps:

1) Tap:

• Settings
• More
• Access Point Names
• New APN Settings

2) Input this info:

•   Name: Public Mobile
•   APN: sp.mb.com
•   MMSC proxy: 74.49.0.18
•   MMSC: http://aliasredirect.net/proxy/mb/mmsc
•   MMS port: 80
•   MCC: 302
•   MNC: 220

3) Leave all the other fields blank. Hit save.

Try rebooting your phone.

[esjliv]

@Bobby2 ,

Can you try you SIM in another Public Mobile compatible phone?

1-check if your phone works: https://www.kimovil.com/en/frequency-checker/CA 

2-check APN setting here: https://www.publicmobile.ca/en/bc/get-help/articles?q=apn

[stevenanto]

@Bobby2 What type of phone do you have? it seems like it is something in your settings

[esjliv]

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@Bobby2 wrote:

Paid for a plan but not getting any data

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@Bobby2  

• Ensure data is enabled.
• Ensure the data line item is showing in your OVERVIEW tab on your Self Serve. If the line does not exist, than it is all used up.

Also, try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

What phone model do you have?

[Bobby2]

Next payment April23 data useage is 0 even bought add on data still nothing can phone and text

[stevenanto]

@Bobby2 Hi and welcome to PM

Do you have the capability to call and text?

When did you port in?

What is your billing date?

Maybe check if your data usage is enabled in your phone.