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Plan details

MAMac
Great Neighbour / Super Voisin

Why hasn't my plan details updated to my new plan from a month ago. Details are still showing my old plan.

5 REPLIES 5

darlicious
Mayor / Maire

@MAMac 

Have you cleared  or closed your browser in the last month and rebooted your device? If not you will continue to get the cached version of your self serve account. Refreshing the page using the little arrow thingy should update your plan details to the new plan. Your device is causing brain fog in your self serve account. Let it have a nap and shut out the chaos by closing your browser and rebooting your device at least once a week. You will get better performance out of it.

Indeed... @Handy1 is making nice use of that graphic. 

 

It's so very helpful, isn't it @MAMac !!!

@MAMac @Awesome happy to hear it 

MAMac
Great Neighbour / Super Voisin

Thank you. Incognito mode worked. 😁

Handy1
Mayor / Maire

@MAMac 

Try again incognito mode/private mode or simply try refreshing the page on the yellow circle while signed in to public mobile

Handy1_0-1673522458045.jpeg

 

Refresh page.                                ^^^            

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