Plan deal didn’t apply on renewal

[InternM010]

I got this deal/promo text August 30th:

 For context, my plan was set to renew August 31st. So basically I got this promo text from Public Mobile the other day, stating that if I responded “YES” I’d get a 4G phone plan for $35/month. However on renewal I was charged the standard $39/month fee (confirmed by my visa statement). Please help Public Mobile support! I tried making a ticket but got some error (ERROR 404). 

[Cart3]

What was your old plan before you joined the $35 -  20 Gig Plan?

[InternM010]

I was able to submit a ticket once I used an incognito browser. Thank you. 

[Handy1 · Accepted solution]

@InternM010  here try this direct link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

but before you reach out to support try this 

Try again incognito/private mode

And or lap top /computer

                    OR

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info