03-25-2017 07:55 AM - edited 01-04-2022 01:36 PM
03-25-2017 11:00 AM
@Mary_M Your reply was posted incorrectly; now moved to correct thread I think.
03-25-2017 10:09 AM
Good morning @Jesoka,
Thank you for bringing this to our attention!
I'm sorry to hear that your renewal didn't go quite as expected, but you've come to the right place for help! After a brief overview of your account, I'm pleased to confirm that your plan is now active - can you power cycle your phone and test?
Please let me know if there is anything else I can do for you.
Cheers,
Mary
03-25-2017 08:51 AM
03-25-2017 08:47 AM - edited 03-25-2017 08:49 AM
@Jesoka, it's good that you tagged a moderator in this thread. Please also send a private message. They will need to use private messaging to go over possible account issues with you. If you have never used private messaging, here's how.
03-25-2017 08:22 AM