Plan Add on US Roam

[khdaynes]

I purchased a 10 day add on plan back in the fall of 2018.  I was only in the US for about 4 days.  When I look at my plans and  add owns it still says it is active.  I thought it expired after 10 days?  Is this a mistake and is it expired after 10 days or do I still have days left her I wasn’t ther long enough to use up the full time.?

[khdaynes]

I think you are correct and my misunderstanding.  These are US and Canada Long Distance. I will purchase a roam package the day I leave. Thank you for your help.  

[will13am · Accepted solution]

@khdaynes, are you sure it is the US add-on you are seeing as non expiring?  Do you have long distance or data add-on for use in Canada?  Those are non expiring. 

[hairbag1]

Could be a glitch as suggested by @dabr . Are you certain it's a US Roaming Add-on and not a 200 Minute US & Canada Long Distance Add-on. As you know, the US Roaming Add-on expires 10 days after you purchase it.

The 200 minute US & Canada Long Distance Add-on doesn't expire until you use it up....but you must be IN CANADA to use it. Some folks confuse the two (like me initially).

Can you take a screen shot of your "My Data & Add-ons".

[dabr]

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@khdaynes wrote:

I purchased a 10 day add on plan back in the fall of 2018.  I was only in the US for about 4 days.  When I look at my plans and  add owns it still says it is active.  I thought it expired after 10 days?  Is this a mistake and is it expired after 10 days or do I still have days left her I wasn’t ther long enough to use up the full time.?

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Yes the US add-ons expire after 10 days...must be some error or you got lucky:)