Pin# on purchased voucher not processing.

[Hmieb82]

I've purchased two $40 vouchers from Shoppers drug mart, two different lications and neither are being processed or added to my account. 

I'm having an incredibly difficult time trying to submit a ticket as I'm a person with disabilities. 

I need someone to fix my account and add these vouchers because the retailer can't refund the purchase. 

This never happened before in the years that I've been with public moblie. I don't understand what the problem is.

edited by computergeek541:  removed category labels that aren't related to this discussion

[Hmieb82]

I know that. Still doesn't work.

[Socrates8567]

It’s frustrating when you’ve already paid for a voucher and it won’t load, especially since they are typically non-refundable. There are a few specific reasons why this happens with Public Mobile vouchers. The most common issue is that it can take up to 24 hours to activate though the Public Mobile system. You may also be entering the incorrect string of numbers. There should be 12 digits total. Hope this works for you.

[Hmieb82]

Thank-you!

[softech]

@Hmieb82 

I have escalated your ticket on your behalf.  PM support will reach out to your via Community inbox.  Please monitor here for their reply:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Hmieb82]

Asking a friend or neighbor won't help as they don't work for public mobile.

[Hmieb82]

I did dial *611 and two vouchers refused to process with that method. Which is why I am complaining here.

[Sansan]

A few people did indicate yesterday that they had issues with vouchers.

Ask a friend or neighbor to help.

[hTideGnow]

hi @Hmieb82 

vouchers from Shoppers usually work instantly. 

but if you have trouble using it, ask PM agent to check and help.  

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Hmieb82]

Is there not someone I can call to talk to about fixing the issue?

[Chalupa_Batman]

Hello @Hmieb82 

Sometimes vouchers take a few hours to register with the Public Mobile system. You can try dialing 611 from your phone to upload them if online is not working for you.