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Something went wrong please try again later

Itsallgood
Great Neighbour / Super Voisin

Hello. I've just signed up and received the confirmation of purchase email with instructions to complete activation with the app. I downloaded the app and when I try to sign in I just keep getting the error "something went wrong please try again later" I've removed the app, cleared my cache, and restarted my phone and still no luck. I also never received my esim QR code. My phone is confirmed esim compatible. I'm not sure how to proceed from here 

4 REPLIES 4

Itsallgood
Great Neighbour / Super Voisin

Thank you so much! I've just sent them a message. 🤞

Itsallgood
Great Neighbour / Super Voisin

Thank you. I will try this now. I appreciate your help

Sansan
Mayor / Maire

Please reach out to cs agent for assistance. 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If the above doesn't work becuase you cannot sign into your account,  then use the below link.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Handy1
Mayor / Maire

@Itsallgood  Well is sounds like you tried all the right things , I would suggest you contact support to help you finish the activation 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

 

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