Phone won’t call out

[Jacob16]

When I make a phone call, it says that I used all my available minutes. However, my plan is unlimited calling what is happening? Why won’t my phone work?

[Chalupa_Batman]

Sounds odd @Jacob16 

Have you tried rebooting your phone? Have you looked at your account to confirm it's unlimited? Have you tried resetting your network settings and reboot? If none of that works, you may wish to create a ticket for help.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.