07-04-2022 01:30 PM
07-06-2022 10:44 AM
Had to call Telus again and it took 12 hours to port my number over but at least it is done now . They had to create another ticket ..
07-05-2022 11:27 AM
Thank you and I did call telus porting and is has been initiated again .
07-05-2022 11:27 AM
Thanks
07-05-2022 11:27 AM
Thank you and I did call telus porting and is has been initiated again . i received the text and responded yes so that should work ..
07-05-2022 11:20 AM
@gbranscombe There is a porting support team you can talk to live support to re-trigger the porting. I will private message you the phone number. Check the Community inbox for the message
07-05-2022 11:19 AM
I will send you the number to call Telus porting department they will help you
07-05-2022 11:17 AM - edited 07-05-2022 11:19 AM
Are you porting IN or OUT of PM?
If you missed the PAT (porting authorization text) SMS from previous carrier, then can call the Telus/PM porting number which I'll send you via private message (check your community inbox) and they will be able to request another authorization SMS to be sent so it's important to keep the old SIM in his phone in order to respond with a Yes to that SMS
07-05-2022 11:15 AM
How do I reinitiate porting as the 90 minutes has expired and i have not received a text from public mobile . Thank you
07-04-2022 02:17 PM
When you get your sim then click the Activate link at the top of this page and walk through the activation. You can port your number during the activation or choose to do it afterwards.
Don't forget to use a referral code to get a $10 credit 3 days later.
07-04-2022 01:53 PM - edited 07-04-2022 01:53 PM
@gbranscombe wrote:i did not activate my sim yet
oh@gbranscombe That's why you cannot login
If you were here before and your account closed or non payment for 90 days, your account would have been closed and you won't be able to login
So, you try to activate and port into PM?
07-04-2022 01:52 PM
i did not activate my sim yet
07-04-2022 01:45 PM
@gbranscombe wrote:Got it .. Another problem i have set up account but will not take my username or email and password as i sign in . I go to reset password and it doesnt recognize my email or username . the account was activated
HI @gbranscombe You activate yourself via online activation? or in-store?
is the sim card currently working? at least able to make outgoing calls? Yes, incomign could be problem until porting is completed but outgoing should work
I suggest you to open ticket with PM to get the login thing resolved:
private message to the CS Agent"
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
07-04-2022 01:42 PM
Got it .. Another problem i have set up account but will not take my username or email and password as i sign in . I go to reset password and it doesnt recognize my email or username . the account was activated
07-04-2022 01:39 PM - edited 07-04-2022 01:39 PM
07-04-2022 01:38 PM
07-04-2022 01:38 PM
i have not received anything yet
07-04-2022 01:37 PM - edited 07-04-2022 01:39 PM
@gbranscombe All customer service help here is online do you have a problem with porting issue?
07-04-2022 01:37 PM - edited 07-04-2022 01:37 PM
HI@gbranscombe Yes, there is one, I will message you the phone number . Check the envelope icon on top right
07-04-2022 01:31 PM
There's a Telus porting help line but what's the problem?