Phone number

[Teresa6]

Hi, 

I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen? 

[esjliv]

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@Teresa6 wrote:

Hi, 

I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen? 

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@Teresa6 

If issues porting or transferring a number to Public Mobile, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

Alternatively, the slower method, use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

[darlicious]

@Teresa6 

What happens when you call your usual number?

[dabr]

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@Teresa6 wrote:

Hi, 

I just activated my account yesterday and brought my old phone number over. Today I noticed that my number has been changed. Does any one know why this would happen? 

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@Teresa6   Are you sure the number transfer was completed after activation yesterday?  Were you able to make/receive calls/texts with your previous number yesterday?  Which provider did you port your number from?  If Koodo prepaid or PC prepaid, then that requires  PM customer service agents to facilitate.  Also did you get a text asking if you've authorized the transfer and responded YES during activation? 

You may want to read through this announcement for more information on porting numbers:  https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Num...