Phone number

[Dan82]

Is it possible to speak to a human person at puplic mobile by phone ?

I am looking a phone number.....

[Dan82]

Thank you Dunkman, I found it.

Regards

[Dunkman]

@Dan82 

The website and app interface changed recently.  Any long distance add ons are located in the "usage breakdown" section.  Click on that link and you should see your add ons.  

As mentioned, the long distance add ons are for calling from Canada to the select number of countries.  It is not used for international roaming. 

[eddieO]

@Dan82, Public Mobile does not offer roaming services outside of the U.S. and now Mexico so for all other countries you will either need to get a local SIM, a travel SIM (something like Airalo) or if you can get by with WiFi you can use apps like Messenger, WhatsApp etc..

[BKNS27 · Accepted solution]

@Dan82 

1- Clear the cache on your browser before login into your account so it will update your account information.

2- No, LD minutes can only be use when calling from Canada.

[Dan82]

Hi there...

2 questions:

1- i supposed to have 500 minutes over country, i cannot see it in my account.

2- Can i used them from asia ?

[hTideGnow]

HI @Dan82 

sorry, PM support is all online.  You can reach them by ticket, or you can share your question and we can try to help

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[BKNS27]

@Dan82 

You don’t need to repost the same request. Just open a ticket on Chatbot buy typing in Submit a Ticket. No phone number for agent or pm them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

What is your problem so we can help?

[Dan82]

I want to speak to someone at public mobil

A phone number please

[BKNS27]

@Dan82 

Sorry no phone number. You can only pm them but it may take up to 4 hours before they pm you back.

Quicker if we can help with common issues so what is your problem?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437