Phone number

[Jer1]

Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app

[hTideGnow]

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@Jer1 wrote:

Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app

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HI @Jer1 

using the app is the way to activate.  So, that part you were good

but what exact problem you got? share your problem and we can help.

[Phil_Adelphus]

Are you activating with a new phone number, or porting in a number from another provider?

[JRod]

@Jer1 

Sorry to hear you are having troubles activating your account. Unfortunately there is no number to call for support but you can contact support using the link below: 

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

There also is a live chat support specifically for new customers having issues with activation: 

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

If you share more details as to what your issue is the community might be able to help you out also! 

[xmx]

Sorry, there is no support phone number. But you can send private message to CS agent. Below is the URL.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mojorising]

To contact a CS Agent directly, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437