02-17-2023 05:31 PM - last edited on 02-18-2023 12:03 PM by Dunkman
Hello,
I created 3 account about 2 weeks ago. Went back to my previous provider today to finish up with them and make sure I was fully cancelled. The response was that one number was still in the cloud and did not port. The person proceeded to tell me that I was still being billed for that number with them. I cancelled it so that I was no longer paying 2 bills. That means my daughters phone lost the number. How do I get a number for her?
Solved! Go to Solution.
02-17-2023 06:08 PM
@Shelley53Smith wrote:They said via text it was done and I responded within the time given. All seemed good until I went to cancel sktel
A successful port should cancel your sktel account, you should not cancel it on your end. Can you reactivate the sktel account? .. then you can port over to Public.
02-17-2023 05:52 PM
@Shelley53Smith you should not need to cancel your old provider. Once porting is completed, it will be closed, this is part of the porting process
02-17-2023 05:50 PM
They said via text it was done and I responded within the time given. All seemed good until I went to cancel sktel
02-17-2023 05:48 PM
It’s was 2 weeks ago
02-17-2023 05:41 PM
If your daughter’s old carrier was Telus or Koodo. The CS_Agent might be able to help her get the old number back once her account was cancelled.
02-17-2023 05:38 PM
@Shelley53Smith - did you miss the SMS port approval within the 90 minute period for this account?
You may submit a ticket with Public Mobile representatives (CSA) to restart the porting process from an Active previous provider's account (Koodo and Telus may be an exception to this rule); click this link for issues with transfer/porting of phone numbers over to Public Mobile.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
02-17-2023 05:35 PM
Thank you. I’ll keep my eyes open for same.
02-17-2023 05:32 PM - edited 02-17-2023 05:34 PM
You should not cancel the number from your old provided!! call them back to "uncancell" it first so you can port the number
There is a number to call to talk to PM live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed