Phone number did not activat

[Ottertail]

I'm a new customer starting June 16, 2025. I waited the 5 hours and my ported phone number ###-###-#### did not activate. 

[CSA_PM]

Hi there. I sent you a private message — you can reply by clicking this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Ottertail 

remove the phone number, we are just customers here

you will probably need PM support agent to help to refresh the account.  I don't think you have access to My Account to submit ticket using Chatbot,  so you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Ottertail]

Require assistance to activate ###-###-####

[CharlieWhisky · Accepted solution]

Hi, 

You need to keep the old SIM in your phone and wait for the text from old carrier and confirm with YES you are porting over to PM within 90 minute window once you get the text.

I will leave you a phone number, you can call and retry the porting.