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Phone not working

Monymom
Great Neighbour / Super Voisin

Ported my number last night. Cannot make outgoing calls today

2 REPLIES 2

hTideGnow
Mayor / Maire

your account was not fully setup., ask PM to check.  You can open ticket with PM , but probably you cannot submitt ticket with chatbot as you cannot receive 2FA code, so message PM 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

eddieO
Town Hero / Héro de la Ville

Have you tried restarting the phone? If it still does not work try putting the old SIM card in to see if it is still working, calling, texting etc. If it is then your porting did not work and you will need to request it again. You should be able to request it again through the PM app. If you cannot, let us know 

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