Leaving Coextro

[Fublicckobile]

Hi! 

I'm a returning PM user. Using the app to transfer my number over but Coextro (my current provider) isn't in the drop down menu for porting my number to PM. What should I do? I'm afraid of losing a number I've had for 12 plus years. 

[slusagm]

if your number can ported, then no need to worry

Try to choose Rogers and check if it works.  If you got an email saying something wrong, there is a team to call and can help

[Phil_Adelphus]

@Fublicckobile  Check your community inbox in a couple of minutes and I'll private message you a number to call.  If they can't help at this stage then open a ticket with customer service at the chat icon bottom right of this page.  If the chatbot doesn't work then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Fublicckobile]

Yup. That's what I'm leaning towards, but didn't want to screw it up/lose my number. 

[Phil_Adelphus]

@Fublicckobile  Apparently it runs on Rogers, might that work?

[Fublicckobile]

Thanks for the quick reply! It says it is eligible for moving when I typed it in. 

[softech]

@Fublicckobile 

first, check if your number can be ported into PM using this link (it is a Koodo link but Koodo and PM are both owned by Telus and using Telus system, the result will apply here as well)

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do