Hello - my parents are travelling in states right now and are having issues with their add-on us plan. The phone can make and receive calls but the call is cut off in approx a min. They have restarted phone and the service signal is strong?? I've even added just the calling plan instead of ( data text phone package) and they are still having issues. Any help would be appreciated.
Ray
By the image you've provided - it's purchased, and installed. It was paid for yesterday, and installed yesterday, making today day number 2/10.
I agree with @geopublic, contact the Moderator_Team with URGENT status.
@geopublic wrote:
@rpilkington wrote:Hello - my parents are travelling in states right now and are having issues with their add-on us plan. The phone can make and receive calls but the call is cut off in approx a min. They have restarted phone and the service signal is strong?? I've even added just the calling plan instead of ( data text phone package) and they are still having issues. Any help would be appreciated.
Ray
@rpilkington The fact that they can make and receive calls and have a strong signal suggests that the US roaming addon is working properly. Best to contact the moderator to check their account and explain what is happening and ask them to check the account. Mark it urgent since it's a 10 day plan.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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@rpilkington wrote:Hello - my parents are travelling in states right now and are having issues with their add-on us plan. The phone can make and receive calls but the call is cut off in approx a min. They have restarted phone and the service signal is strong?? I've even added just the calling plan instead of ( data text phone package) and they are still having issues. Any help would be appreciated.
Ray
@rpilkington The fact that they can make and receive calls and have a strong signal suggests that the US roaming addon is working properly. Best to contact the moderator to check their account and explain what is happening and ask them to check the account. Mark it urgent since it's a 10 day plan.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.
Note: Moderator Hours are subject to change, but you can always find the current times here
Please note that account verification may be required when contacting the Moderator Team
