Phone is Lost

[maherkazi]

I lost my phone and I have Public Mobile as my carrier.

1. I cannot log in to my account to speak to an agent.

2. I need help tracking my phone down because it is certainly not stolen I have just lost it.

[maherkazi]

I used FindMy but I kept my internet off, It isn't at home, its in Kensington I think I left it around some shops I guess, I know that it is not stolen because when I ask my friend to ring my phone, it rings until completion and we have done it about 100 times. If it was stolen wouldn't they turn off or at least decline my call?

[Phil_Adelphus]

@maherkazi   If an iPhone have you tried Find My (or if Android there is an equivalent I believe) or tried phoning the phone from another number if it is likely somewhere in the house?

[Sansan]

@maherkazi  click in the second link to send a private message directly.

[maherkazi]

That doesn't work it only asks me to go to Community.

[eddieO · Accepted solution]

You will need to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

...and then type: Customer Support Agent

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 (note: you will need to be logged into your Community account for this like to work)