Phone goes directly to vm

[Hbarker]

I can call out but not receive calls? Just activated SIM card 

[crakbanville]

Can you send me the number? I think I missed that step.

[Meow]

Did you port your number and follow procedure? Leave old SIM in a phone, reply Yes within 90 min?

[softech · Accepted solution]

@Hbarker 

did you request porting in your number?

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[HALIMACS]

@Hbarker 

Did your respond "YES" to the port authorization request?  (if porting from another provider)

Try rebooting and resetting network connections.