Phone call not working with flip phone

[Marc33]

I have flip phone(not smartphone) with Public Mobile and I have a weird problem. I can call and receive calls normally with anyone except with someone using Public Mobile network!!  When I'm receiving a call from a PB user, I can answer but audio on both side is muted. I can't hear and if I speak the other side can't hear me.  I have experiment this with 2 PB users.  If I take my sim card and put it in a smartphone then it's working as it should. My old mom has hard time using a smartphone, that's why I gave her a flip phone.  Is there a solution for this?

[Marc33]

The one I bought is  ZTE CYMBAL 2 Z2335ca Canadian Model on Amazon.. Good phone, good price and easy to use.

[hTideGnow]

HI @Lepoint 

PM does not sell phones

so, you have to check locally.  A good one that owned by Telus is MobileKlink, check to see if you like the phones they have

[Lepoint]

Hello there, I would like a new phone with my plan that I'm on. It has to be easy to use for me, and big ring, and big print becase I have bad eyes and my hearing is going. I'm on a fix income. So what you can offier me.

[Chalupa_Batman]

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@Marc33 wrote:

Ok thx, it makes sense, It's a phone we bought 4 years ago(I don't know the model, my mom has it) and it was working ok previously on PC mobile.  Then I'll get a new one.  Thanks again for your help!

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No worries at all. If it's for your mom and you're looking for a flip phone or "dumbphone" for her, feel free to ask. Several of us here have been playing with a few of them to see what works on the PM network and found several she may like. Or you like...  🤔

[Marc33]

Ok thx, it makes sense, It's a phone we bought 4 years ago(I don't know the model, my mom has it) and it was working ok previously on PC mobile.  Then I'll get a new one.  Thanks again for your help!

[Chalupa_Batman · Accepted solution]

Hey @Marc33 What flip phone are you using? I just went back to a flip phone myself. The Cat S22 and I love it. The phone I had before was a Kyocera DuraXE and it wasn't bad but I had the same issues you were having. I had Public Mobile try resetting my network from their end but didn't really help. Sometimes it's just the phone. But now, I have zero problems with this one. I've talked for hours already and yes, the person I spoke with is on Public Mobile. So, whatcha got? 

[hTideGnow]

hi @Marc33 it is clearly a phone problem.  What model is the phone? The phone ever work well on PM network? or you just got the phone lately and never work well? But it looks like a phone not compatible with the network