Pb network unavailable
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:00 PM - edited 01-05-2022 07:39 AM
Been with PB about 3 weeks. I have an S8, i was on my phone this morning and it randomly disconnects from PB. It says network unavailable. I got a new sim. Same thing. Did network reset. Tried new sim in a different phone. It will not connect. My account says active.
- Labels:
-
Service
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-03-2019 08:21 AM
I sent a message on Saturday. Still waiting
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 11:35 PM
I have the same problem since this morning, disconnected from network. I am waiting for reply from the moderator
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 11:04 PM
@Chadmcvay350 wrote:I tried a new sim. The lost phone trick, the add a dollar, i reset my network, tried my sim in a different phone, checked for blacklisted, and still ends up that public mobile is not available. I'm on the same phone I've had public mobile with for a few weeks.
@Chadmcvay350 Definitely an account issue. The only one that can help resolve you issue is the Public Mobile moderator team. To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
Moderator Hours: Monday-Friday 8 am(Eastern) to 12 am (Eastern) and Saturday, and Sunday from 8 am(Eastern) to 10 pm (Eastern).
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 11:03 PM
You will need to contact moderator to help fix your account issue.
Send a private message to moderator through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 10:54 PM
I tried a new sim. The lost phone trick, the add a dollar, i reset my network, tried my sim in a different phone, checked for blacklisted, and still ends up that public mobile is not available. I'm on the same phone I've had public mobile with for a few weeks.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:57 PM
If the lost/stolen phone trick does not work, you could try to manually load $1 to your account. Another trick that us community members have used in past with some success. If that does not work, you may need to contact moderator. Expect 1-2 day wait.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:43 PM
We checked the blacklisted with telus and pb. I came from telus. I've been using PB on my same phone.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:42 PM
I've been using this phone with PB
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:40 PM
Sorry. I didn't read the top. I'm doing that now
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:34 PM
@Chadmcvay350 wrote:Just to see if the sim was fried. We put in a new one. The person who set me up first
@Chadmcvay350 Sims dont normally go bad. Sounds like the issue is with your account or your phone. Are you sure your phone did not somehow get locked or blacklisted. What happens if you put another sim from another provider in your phone?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:32 PM
I have my phone.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:26 PM
You could try the lost/stolen phone trick. It seems to reset your plan/SIM card.
To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:22 PM
Just to see if the sim was fried. We put in a new one. The person who set me up first
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:19 PM
@Chadmcvay350 wrote:Been with PB about 3 weeks. I have an S8, i was on my phone this morning and it randomly disconnects from PB. It says network unavailable. I got a new sim. Same thing. Did network reset. Tried new sim in a different phone. It will not connect. My account says active.
@Chadmcvay350 Why did you switch sim? Who made that recommendation?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:14 PM
My account is active. I have been using it. Today it says network unavailable. Got a new sim. We added it on my account. Still the same. Tried sim in a different phone. Still nothing
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:05 PM
There have been issues with some users getting disconnected recently. Contact a moderator.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
06-01-2019 07:03 PM - edited 06-01-2019 07:06 PM