Payment

[GaryWStarkey54]

how do I make a payment if my account was put on hold because I got a new credit card. I can’t find where to add the new card

[hairbag1]

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@GaryWStarkey54 wrote:

Can you buy vouchers online?

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alot of happy customers use www.muskbird.com

[GaryWStarkey54]

Can you buy vouchers online?

[Yummy]

You can get a voucher and pay through my account.

To pay go to main screen then Payments

[GaryWStarkey54]

It won’t allow me to get that far.. it’s making me pick a plan but I already have an active plan… I lost my previous information so I have had to make a new log in. I don’t know my account number either..

[hairbag1]

@GaryWStarkey54 

Click on Manage Payment Method and you'll get to area to update card.

added pic...

[hTideGnow]

HI @GaryWStarkey54 

Since your account is already on hold and you don't wait further without service, please buy a voucher from Shoppers Drug mart and then load the voucher using *611 to resume service first

For login My account,  please try reset password and then login all using Incognito/private/secret mode on your browser

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@GaryWStarkey54  

Update credit card info

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription