I saw my pm payment was charged a couple of days ago but I got a text from pm saying there's an unsolved payment issue on my account. When I logged in, it didn't seem like anything is wrong but my monthly data usage has not been renewed. How can i create a ticket for support to look into this?
It really depends. Was it the beginning of a new cycle? Also, both the website and app both have cache issues. Try clearing your browser cache and close all your browser windows and re open and try to log in again. See if it's the same.
Thanks to all that replied saying it was a glitch about the unresolved payment thing but what about my data usage not reseting back to zero for the new billing cycle that should have happened yesterday aug 7?
Just ignore it. It was a mass email that the system sent out. Just another glitch in the system. As long as your service is working, everything is fine.
