Payment was charged to credit card however account failed to activate

[SoulFire]

Hello,

Yesterday when attempting to active a line my credit card was charged however I ran into error 820 which said I was charged but the activation didn't work. I PM'd the CS_Agent user earlier in the day but haven't heard back yet, is there a different support route I can take? I want to port my Bell number over to Public Mobile, currently using an Bell eSIM on my Pixel 5.

Thanks

[Handy1]

@SoulFire  Gotcha don’t blame ya , I’d do the same to . Just use that link from my first reply and message support to help fix 

[SoulFire]

Ah didn't realized they were overseas, should've known. Guess I'll give it another go later tonight. Thanks!

[SoulFire]

I requested an eSIM with public, when downloading the app and logging in it lets me resume my activation but requests my credit card information again. I don't want to be charged twice so I just quit out of that 🙂

[Handy1]

@SoulFire  Have you rebooted the phone with SIM card in it ? If no luck please submit ticket with support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hi @SoulFire 

Sadly this is the only link we have. Just remember they are overseas and not the same time zone as us here in Canada.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just keep trying...