Payment via online banking issue!

[lzrock]

I've paid last bill via online banking, but I can't see any payment record on my account. 

Can anyone help that? How I can get payment back or it will credit to my next bill?

Thx!   

[ChuckYeah]

How did you make the payment? And how did PM recieve it? Email a moderator and have it reversed I'd say. If they don't support it, it dhould not be an issue.

Contact @Moderator_Team
It can take up to 48 hours for the team to respond to your concerns.

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[Master2000 · Accepted solution]

Koodo and Public Mobile are own by Telus but have independent customer service.
I suggest contacting Koodo.

[dabr]

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@lzrock wrote:

Only found Koodo on the payee list. Not sure how to deal with that. 1st time to use PM and I though they belong to Koodo... 

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Since Koodo and Public Mobile are sister companies, I think you might be able to resolve this by messaging the Moderator_Team although there is no guarantee of course.

[stonechucker]

Did you use a debit Visa card?  These are hooked up to your bank account, and work almost the same as a credit card.

This is the only way a payment to Public Mobile comes from a bank account.

[lzrock]

will try. thanks!

[LovesToPM]

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@lzrock wrote:

Only found Koodo on the payee list. Not sure how to deal with that. 1st time to use PM and I though they belong to Koodo... 

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Contact your bank for refund regarding mistaken payment.

[lzrock]

Only found Koodo on the payee list. Not sure how to deal with that. 1st time to use PM and I though they belong to Koodo... 

[LovesToPM]

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@lzrock wrote:

I've paid last bill via online banking, but I can't see any payment record on my account. 

Can anyone help that? How I can get payment back or it will credit to my next bill?

Thx!   

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Logon your bank account. You should be able to see details of the online transaction in your banking history.

If you tried to pay to a nonexistant account, then your bank will refund you.
You can contact your bank for more info if needed.

[lzrock]

 I think I picked Koodo on that list....

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@NDesai wrote:

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@lzrock wrote:

I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago... 

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Who did you send the payment to? Public Mobile is not even in the list of selected payee. 

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[NDesai]

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@lzrock wrote:

I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago... 

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Who did you send the payment to? Public Mobile is not even in the list of selected payee. 

[Jb456]

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@lzrock wrote:

I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago... 

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What does the description say on your statement?

Don't think it's public mobile another company may have charged you for something

[lzrock]

I know they have no online banking payment method after I paid..... That's the issue I don't know how to deal with. I can't cancel that nline transaction coz it's already paid one month ago... 

[Anonymous]

@lzrock- Are you sure it was for Public Mobile?  As far as I know, Public Mobile does not take payments via online banking.  It's credit cards, debit cards, or vouchers.