Payment unable to be renewed; Visa card expired so tried to renew with new visa card for to no avail

[Orca_123]

Hello, I am so frustrated for the past two months.  I have been trying to renew my payment with visa card and to no avail.  When I submitted the card etc the payment just couldn't get through.  Can you check?

I have been trying to pay since February and the message was and still the same, " we are unable to process your payment at this moment".

I keep getting notices from my texts as well as from my account, i am doing my part but you guys are not.  So please help.  Text or email me for instructions.  Also, no one can call me now as it said my phone has been withheld as my payment is expired etc.

Frustrated Orca waiting for your team to take action

[fixin1]

@Orca_123 - Have you tried the app, used incognito / secret / private mode on browser? Cleared cookies?

If nothing, use a physical voucher from Recharge or from any locations listed here: https://www.publicmobile.ca/en/on/payment-voucher

The physical vouchers look like this:

You can load it by *611 / 1-855-4PUBLIC OR in My Account via the Payments section on both the app and website.

Due to privacy reasons CS_Agents cannot change Credit Card info. 

If you want to check to see if your payment went through, please contact CS_Agent here:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

We are not actual people who work at Public Mobile, so please don't send us private info, so if you want to speak to a Public Mobile representative please click the link or follow the instructions above.