I have my account on auto renew. Today it attempted to take the payment but failed as I hadn't transferred money into that account. So when I went to log into the Public Mobile app it told me my payment had failed and requested I update my payment details and process payment. Which I did. And it charged my card. And it gave me a confirmation screen thanking me for the payment and saying my service is restored. BUT I do not have service. It says I didn't pay for my plan. It is acting like i haven't paid for service. I am waiting on medical test results and it is imperative I have service.
