Payment processed but plan not activated

[Kamal_87]

Hello, I have just made a payment of $50 for 100gb data plan and the payment has been processed from my bank account but the plan has not been activated and I got an error message in public mobile app that the payment failed.

[CSA_PM]

Hello @ Kamal_87,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[hTideGnow]

hi @Kamal_87 

did you pay via a bank debit card ? if you really paid at the bank, PM's account cannot be paid that way

and check My Account  using Incognito/private/secret mode on your browser, check the Payment history page and see if it records your payment there

[Sansan]

Double check that the payment indeed cleared your account successfully first.

Then reboot your phone to see if your phone is taking incoming calls. 

If still fail, messages customer service representative at the link below for assistance. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437