08-11-2023 12:17 PM
08-12-2023 01:17 AM
I have a referral who makes their Payments every month and has Pre-Authorized Payments enabled, meanwhile every single month he gets multiple of these Text Messages telling him that Payment wasn't made, even though it was and the Account Status is Active.
It's crazy, and I told him the next time it happens to contact me so I can check everything over and have Support Correct it, as the last thing we want is for the account to Accidentally close because the system sees it as 'Suspended' when in reality its active and paid for.
08-11-2023 12:19 PM
@Kay56789000 If you just renewed and services are working you can ignore this message system just hasn’t fully updated yet . But to submit ticket with support here is the link
private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-11-2023 12:18 PM
the text could be sent by mistake. You can ignore it as long as your service is working
Also, use Incognito mode to login and confirm. If it also shows Active, then nothing to worry about
08-11-2023 12:18 PM
if phone features are working..ignore those texts.