No not never again! Ok all kidding aside it really depends on where you bought your pm voucher. Not all retailers are the same. You could also be running into the issue that you can only make two attempted payments either via 611 or your self serve account. After which you will just get an error message telling you the system is unable to accept your payment. Then you have to wait one full hour before you get two more tries at adding the voucher.
611 is the easiest method of loading your voucher onto your account balance. It will also automatically reactivate your services if you are currently suspended. It's always important to check the voucher before leaving the retailer to ensure they gave you the correct voucher. Better yet is to load your voucher via 611 in the retail location in case there is an issue.
The following retailers offer pm vouchers that are immediately valid upon purchase.
- London Drugs
- Shell Stations
- SDM
- 7/11
- Circle K
- Wal-Mart
- RCSS
- TMS
If you have one of the above retailers vouchers and you still cannot load your voucher then contacting customer support may be in order as a customer yesterday had trouble loading their vouchers from London Drugs which are normally very reliable.
Here is an example of a London Drugs pm voucher. The Voucher Catalogue can be referenced for other examples.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Voucher-Catalogue/m-p/479165#M343905
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
