Payment isn't going through

[akb13]

Hello,

I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wrong, please try again later.". Not sure why...

[akb13 · Accepted solution]

Actually, nvm yall. Turns out the issue seemed to be with my credit card. Sorry to bother

[mea culpa accepted ......... Luddite]

[akb13]

I did. Tried Safari, Chrome and Firefox. Doesn't work even in incognito. Maybe credit card issue(?)

[akb13]

doesn't look like i used all 100 minutes

[hairbag1]

Do you have the $15 plan...could be you've used up your calling minutes.(100 outgoing minutes)

[akb13]

Is this a known issue with selfserv?

[akb13]

it is set to renew tonight (i think) but phone calls aren't working

[akb13]

canot make phone calls. I tried chrome and firefox for payment. but the issue still persist 😞

[computergeek541]

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@akb13 wrote:

I have setup auto payment set up but for some reason the payment didn't go through and therefore, my account has been suspended. When I go to my profile to reactivate the account by making the payment, it keeps saying "Oops! Something went wrong, please try again later.". Not sure why...

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You could go to a store to buy a voucher and then dial 611 to add the funds to your Public Mobile account. This will at least get your service working until the website and credit card issue can be sorted out.

[hairbag1]

Is you account set to renew tonight ?

If your talk/text/data is still working right now...just ignore the Suspended message.

[will13am]

@akb13 , is your service working?  If so, you might be seeing a cached version of your self serve account?  Try logging in using incognito mode.