09-23-2022 01:25 PM
This has caused me the inability to log into my original public mobile account, as it is 2fa secured. How do I get around this? I have no old browser to use or device to help me navigate past this. I made this new account, what can I do? Is there no human I can speak to rather than A.I.?
I don’t even know how my sim was locked in the first place,
someone plz help me.
I don’t have the original packaging I got my SIM card with
Solved! Go to Solution.
09-23-2022 04:41 PM
no need to repeat others
09-23-2022 04:15 PM
The carrier is public and I am trying to email them
it is the SIM card itself asking for the puk
09-23-2022 04:14 PM
No it isn’t, I’ve had this sim for 3 plus years now, this has never happened
09-23-2022 04:13 PM
No… somehow my SIM card locked and it says enter PUK to continue.
I tried inserting it in other phones with same result. It’s not the phone that’s locked it’s the actual sim
it says I only get so many attempts before it locks permanently. I can’t even go to the original place I got it because Public no longer have physical stores.
I am so frustrated
09-23-2022 01:33 PM
@Gonzalez you sure it is a sim card PUK that it was asking? If so, what @RossN suggested would be sufficient. But just in case you see a similar error message to one the the two below:
If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased
If the message is "SIM network unlock PIN"
You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)
09-23-2022 01:32 PM
Is this the first time you inserted the sim? What is the exact message the phone is showing?
09-23-2022 01:29 PM - edited 09-23-2022 01:30 PM