Payment information

[7va]

Public mobile application too slow I couldn't update my payment information 

[7va]

Anyway it is dead slow frustrating and it's serious problem to the company.they have to take immediate action on it.

[Chalupa_Batman · Accepted solution]

There are 2 options. You can grab a voucher at somewhere like Shoppers Drug Mart and dial 611 and upload it to your account to pay this next invoice. You can reach out to a CS Agent via this link to let them know you're having issues updating it.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Top right corner will be there reply.

[7va]

I tried both ways still same ...,.my subscription will be over in 2 days 

[Dunkman]

@7va 

Try on the website via a computer.  Likely quicker.  

The updates to credit cards has been finicky recently.  Here is some more information:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

[Chalupa_Batman]

Hello @7va 

Yes. The app is very slow. However, sometimes you just need a faster connection than using their data stream. Try hooking it up to your home WiFi system. Or go online instead of using the app.