There are 2 options. You can grab a voucher at somewhere like Shoppers Drug Mart and dial 611 and upload it to your account to pay this next invoice. You can reach out to a CS Agent via this link to let them know you're having issues updating it.
Yes. The app is very slow. However, sometimes you just need a faster connection than using their data stream. Try hooking it up to your home WiFi system. Or go online instead of using the app.
