Payment history

[KenR1]

Good morning p.m. Best thanksgiving

Can I get more than 12 months back on payment history ? I am doing receipts for CRA for all of 2022

[HALIMACS]

@KenR1 

folks routinely ask  March / April of every year for prior year‘s total for income tax and  Public Mobile has previously provided this.

I don’t see any reason why they wouldn’t be able to accommodate this request even in October.

Please let us know what they say, if you kindly would.

[hTideGnow]

HI @Yummy 

payment is 12 months, usage history is 90 days

[hairbag1]

@KenR1 

only way to get that info for 2022 is message a CSA and request it. Here's a link to them...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Through PM account you can get up to 3 12 months of payment history.

I am not sure if PM keeps longer payment history. You can ask agent (use chatbot to create a ticket or contact agent directly - follow chatbot's instructions).

Thanks @hTideGnow for correction. Just confirmed it through my account 😁

[hTideGnow]

HI @KenR1 

sorry, 12 months is how many months you will get

but you can also try submit ticket with PM CS agent if you have a valid reason, but don't hope your hope high       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[mojorising]

You can contact a CS Agent at the link below and see if there is anything that they can do.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437