Payment error

[Pjfwmcd]

Hi, I changed my plan and paid for my renewal but it looked like it failed. Then due to my account balance being low I changed it to a lower plan… but now it is showing both payments (within a period of 5 minutes. I would like to keep the 40$ plan I initially paid for and have the 25$ for the lower price plan credited to my account for the next renewal 

[Pjfwmcd]

I have sent a ticket to request that. I haven’t changed anything on my account in a long time, been with public for 6+ years now but saw the opportunity for a better deal without more money. I had to pay for my services today regardless as it was due today. I would be more then happy if they just put the other as a credit for renewal 🙂 we will see what they say

[hTideGnow]

HI @Pjfwmcd 

yes, plan already renewed and that's why a Change Now request will let PM charges you again.  Usually in such a confusion, PM support agent would be able to do something, like put the money as credit back to your account.  Please check with them 

[Pjfwmcd]

Ticket sent 🙂

[Pjfwmcd]

It wasn’t a matter of rushing to change, my plan had expired (not on auto pay)

[Pjfwmcd]

It was immediate as my plan expired overnight and I saw the new plan when I logged in to make a payment. 

[Pjfwmcd]

My auto pay wasn’t working so I went in to make payment 

[Meow]

Every time you change plan NOW (instead of schedule plan change on next renewal) you WILL be charged.
I doubt agent will issue a refund as this is not an error.

Do not rush now just schedule plan change on NEXT renewal and live with whatever plan you currently have.

[BKNS27]

@Pjfwmcd 

If you are on AutoPay, it should adjust your payment to the new plan.

Click the refresh circular arrow button to update your account. If it showing the total of both plan charges.

The balance will remain in your account as credit to pay for your next bill.

[Handy1]

@Pjfwmcd  Sounds like you did an immediate plan change and not for next renewal and that would be why . It’s advised to change plan on renewal so you don’t loose money on your current cycle . But you can see is support is willing to help no guarantee thou as PM is pre paid and typically no refunds 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

HI @Pjfwmcd 

you have used a Change Now option when you made the plan change? Usually you should use Change on Renewal instead to avoid PM charging you before the end of your current cycle

And sound like today might be the renewal date and PM already renewed your account earlier

But to sort it out, please have CS agent to review.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437