Payment did not happen???

[Grinch]

How does this happen?. It's kind of forcing me to change subscription as I have ?? in my shopping basket!!

I did not put on hold....and have no idea on how to do either. 

I did the pay now...and nothing happened. 

Any advice?

Or is this a new (miss)message that is just saying they have not processed my payment yet????

[Grinch]

CS_Agent fixed it for me very quickly. Excellent service...what can I say!!! 

System glitch. 

[Grinch]

App was logged off. then logged in...same stuff.

I use my desktop to logon. 

Just wondering if this has anything to do with the fact that today is my renewal date??

[slusagm]

you used the app?  try logoff and re-login

[Sansan]

@Grinch  I understand sometimes there are messages which can cause anxiety.  Try not to let them bother you.

[Grinch]

Phone still works. 

I never use the app vs my desktop. I only access the account once or twice a month. I did look at the app though. 

Apps says.

Subscribe now with a current plan - it shows my 15 plan

Subscribe now with a new plan - not doing that

Update payment information. My card is up to date and I have $30 in my balance. 

@Sansan 

I have health issues...I need phone to work...and this message is not helping. 

[will13am]

@Grinch , try checking your account after clearing app data.  See if the problem goes away.

[Sansan]

@Grinch  can you make/ receive calls?

If so just ignore. 

Refresh site and try and see what message says.