Paying

[Tjitske]

I cannot login to my account in order to update my payment method 

[Meow]

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[WolverineCaz]

I've been in the same situation:
Restart device, try a different browser, make sure to delete cookies (history wouldn't hurt too) and try again. If it still doesn't work, click on forgot password and go from there. 

[hairbag1]

@Tjitske 

[esjliv]

@Tjitske - have you been active with services within the last 90 days? If not, then your account is closed.

If yes, then try a different browser or open a tab in incognito mode, and see if you can log in then.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

[Handy1]

Try again incognito mode private mode there are cache issues , also if your device has stored email pass word allow device to log you in and don’t hit log in 

[softech · Accepted solution]

@Tjitske 

First try to use the Reset Password link there, enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Once you get back to the My Account, you can then go to Payment page and update the credit card