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PayPal Payment Refund

Great Neighbour / Super Voisin

Hey all,

I purchased a certified refurbished iPhone from Public's online shop a couple of weeks ago. For some reason my credit card wasn't processing and so I used PayPal to purchase the phone. Soon after purchase confirmation I decided to cancel the order. Public mobile sent me an email confirmation to confirm the refund. In the refund amount section, however, there was a $0. 

It's been a little over a week. I have messaged paypal. The $312 is still withdrawn from my bank account. And it seems like Public has since rebranded(??) and done away with their phone shop.

I also submitted tickets and have received no feedback.

Cheers in advance


Mayor / Maire

hi @neolazar1 you have 30 day to refund, so should be ok

at :

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM


If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

Mayor / Maire

@neolazar1  I would submit another ticket and escalate the situation for a resolve 

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