PayPal Payment Refund

[neolazar1]

Hey all,

I purchased a certified refurbished iPhone from Public's online shop a couple of weeks ago. For some reason my credit card wasn't processing and so I used PayPal to purchase the phone. Soon after purchase confirmation I decided to cancel the order. Public mobile sent me an email confirmation to confirm the refund. In the refund amount section, however, there was a $0. 

It's been a little over a week. I have messaged paypal. The $312 is still withdrawn from my bank account. And it seems like Public has since rebranded(??) and done away with their phone shop.

I also submitted tickets and have received no feedback.

Cheers in advance

[hTideGnow]

hi @neolazar1 you have 30 day to refund, so should be ok

at : https://publicmobile.ca/chatbot.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@neolazar1  I would submit another ticket and escalate the situation for a resolve 

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