Paid but suspended

[Jungae-Jay]

Hi,

I have new account for public mobile.

but I had to reactivate to the old account today so I paid this morning the cheap one on my phone.

I can see the new subscribed plan on my phone. But I can't take the text from CRA.

The website also says my account is still suspended now.

Could you help me out?

[hTideGnow · Accepted solution]

HI @Jungae-Jay 

your port was not completed yet.   PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call

[Jungae-Jay]

no, I can't take any text from friends

[hTideGnow]

Hi @Jungae-Jay 

can you confirm if you can receive text from friend or receive inbound calls?

if you can, then CRA text will come later, 3 to 7 business days.  This is normal for all number that just recently ported into new carrier, this is a feature to avoid sim fraud

[Handy1]

@Jungae-Jay  If services are working and the site suspended you can ignore this error message . But if you paid and services are not working first try to reboot the phone . If still no luck then 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send private message to support .

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437