09-25-2020 12:14 PM - edited 01-05-2022 05:04 PM
09-25-2020 12:54 PM
Here is an explanation by one of the Orcales, Luddite.
"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.
"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.
“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.
The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.
If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.
09-25-2020 12:42 PM
Was it because you were switching providers with the same phone or have you been with PM for some time?
09-25-2020 12:42 PM
“PUK locked network sim1 is disabled” never happened to me before
09-25-2020 12:22 PM
09-25-2020 12:20 PM
@Jamal24 wrote:My one and only carrier was Telus mobile though with this one sin card
Well, if you want Public Mobile service you need a Public Mobile sim card to start your account
09-25-2020 12:17 PM
Duplicate thread. @computergeek541 can you merge?
https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/PUK-locked/m-p/597962
09-25-2020 12:17 PM
My one and only carrier was Telus mobile though with this one sin card
09-25-2020 12:14 PM - edited 09-25-2020 12:15 PM
Top of this page, click Get Help / Chat with Simon.
The little envelope icon (top right side of page) will be highlighted when they respond.
09-25-2020 12:14 PM
09-25-2020 12:13 PM
Puk code only moderators can give you that.
Or private message at link below
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-25-2020 12:12 PM
Need help unlocking my sim, locked my own self out now I feel😔.