10-19-2021 11:08 AM - edited 01-04-2022 05:22 AM
10-31-2021 11:50 PM - edited 11-01-2021 01:59 AM
Did you ever get your vouchers sorted out? Did you ask the retailer how long it takes for their vouchers to become valid? Care to share their name? Perhaps you would like to share your experience in the voucher catalogue to warn off other customers from purchasing vouchers from that particular retailer because of their unknown time period for validity?
FYI...vouchers from 7/11, Shell stations, London Drugs and SDM are all immediately valid and loadable via 611 upon purchase. RTP ( real time payments) are available at Canadian Tire gas bars and Mobil stations for a $1 fee and are loaded by the clerk using your phone number.
More info on pm vouchers can be found here...
10-19-2021 02:22 PM
@LeePublic wrote:10 pages and no solution. @Luddite @NDesai @Dunkman Please lock this thread.
Beyond our powers.
10-19-2021 02:10 PM
I WILL REALLY APPRECIATE IF CS AGENT CAN FIND ME A SOLUTION.
10-19-2021 02:09 PM
@Botomo : No scam. The CSA's should get you sorted. In the meantime try using 611. The CSA's will want a pic of the voucher. You won't get your money back though. It will get properly added to your account here.
10-19-2021 02:08 PM - last edited on 10-19-2021 05:53 PM by computergeek541
Again...here's something to consider. Get an on-line voucher from ding.com or recharge.com and get your account paid that way.
Then contact the CSA's and they'll likely make you whole again.
Be aware...if you keep ranting and cussin'...your postings will likely disappear and you won't be allowed to post any longer.
Your issue isn't with PM but everyone here is trying to show you how to proceed.
10-19-2021 02:04 PM
I'M WAITING FOR MAGIC FROM CS AGENT. BECAUSE I GOT SCAM TWICE BY PUBLIC MOBILE VOUCHER INVALID.
10-19-2021 01:57 PM
10-19-2021 01:56 PM
@Botomo wrote:PLEASE FIND ME THE SOLUTION. GUIDE ME TO GET REFUND MY 100$ PUBLIC MOBLIE BIG SCAM VOUCHER???????
We gave you guide already
guide #1 Stop posting the scam message. you are not listening
Guide#2 post your voucher here , just cross out some digits
guide#3 wait 24 hours, or at least tell us how long you wait
guide#4 open ticket with PM
10-19-2021 01:55 PM
@Botomo : You have been given multiple suggestions throughout all this. I listed 4 things a while ago. The CSA's are very good at making things right. Sometimes even going against policy or wording.
10-19-2021 01:53 PM
PLEASE FIND ME THE SOLUTION. GUIDE ME TO GET REFUND MY 100$ PUBLIC MOBLIE BIG SCAM VOUCHER???????
10-19-2021 01:52 PM
I WENT BACK TO THE STORE, STORE MANAGER SAYS THERE IS NO REFUND OR EXCHANGE. DECIDE TO PURCHASE ANOTHER VOUCHER SAME ISSUE. I GOT SCAM TWICE. I WILL DO EVERITHING TO PREVENT SOMEONE TO GET SCAM BY PUBLIC MOBLIE AGAIN. STOP USING THEIR SERVICES.
10-19-2021 01:52 PM
@Botomo : Oh we get you're frustrated. But you don't seem willing to make it right.
10-19-2021 01:49 PM
I'm not a BOT i'M A FRUSTRATED CUSTOMER WHO GOT SCAM 100$ BY PUBLIC MOBLIE AND HIS PARTNER. I GOT SCAM TWICE. I WILL DO EVERITHING TO PREVENT SOMEONE TO GET SCAM BY PUBLIC MOBLIE AGAIN. STOP USING THEIR SERVICES
10-19-2021 01:48 PM
@Botomo...why not post a picture of your voucher ? Maybe we can see something amiss. Give it a try.
10-19-2021 01:48 PM
@Botomo : And retailers never lie. Have you contacted the CSA's here to help you resolve this as they suggested? This forum is not the CSA's themselves. You've long ago been given the instructions to contact them.
10-19-2021 01:43 PM
@Botomo : Yes they should stop allowing some stores to allow delaying of voucher validity. The voucher selling network likely doesn't have that capability though. That little terminal pinpad thingy is either live-transmitting sales or they need to clear and reconcile at some later time. That's up to the store.
Again...no scam. Just a problem with the store.
10-19-2021 01:42 PM - edited 10-19-2021 01:45 PM
as i did post to you before 40 min ago from where you buy it you have to go back there and let them check it in the store system they are activated for that vouchers, or they give you a refund,
or you need to contact the customer support agent by CS_Agent ,
why you losing time for nothing if you try to go to store they will help you why you don't do that,,for no one will help you and you keep post and post for nothing they will remove soon for what you do that please go to store, to them fix it for your issue...
10-19-2021 01:41 PM
@Botomo wrote:PREVENTING ANOTHER PERSON TO GET SCAM AND YOU THIN IS BIENG CLOWN TO ADRESS THE ISSUE TO THE COMMUNITY? I GOT SCAM TWICE. I WILL DO EVERITHING TO PREVENT SOMEONE TO GET SCAM BY PUBLIC MOBLIE AGAIN. STOP USING THEIR SERVICES
Your issue isn't with Public Mobile...it's with the retail outlet where you bought your vouchers.
Get vouchers at Shell gas stations across Canada...they're legit. Try on-line vouchers like ding.com or recharge.com.
Once you get phone service then get ahold of Public Mobile Customer Service agents and maybe they can make you whole again.
10-19-2021 01:39 PM
SO PUBLIC MOBILE SHOULD STOP PARTNER WITH THIS SCAMMING STORE WHERE YOU CANNOT EXCHANGE OR REFUND. NO WAY TO FIX CUSTOMERS ISSUE OR PUBLIC MOBILE IS A BIG SCAM. I GOT SCAM TWICE. I WILL DO EVERITHING TO PREVENT SOMEONE TO GET SCAM BY PUBLIC MOBLIE AGAIN. STOP USING THEIR SERVICES
10-19-2021 01:22 PM
I DID ALL THAT YOU MENTIONED. I GOT SCAM TWICE. I WILL DO EVERITHING TO PREVENT SOMEONE TO GET SCAM BY PUBLIC MOBLIE AGAIN. STOP USING THEIR SERVICES
10-19-2021 01:20 PM
@Botomo : 1. wait 24 hours from purchase, 2. try 611, 3. contact CSA's, 4. buy a voucher from a different store that doesn't delay.
You are one customer screaming into the wind. Like an election, your one lonely sole vote does nothing unless you're the only voter. Otherwise the vote is a part of the whole.
10-19-2021 01:04 PM
@Botomo : Why would you go back? This is all about the vendor. So what balance does 611 say to you when you dial? Have you tried the voucher in 611?
10-19-2021 01:04 PM
10-19-2021 01:01 PM - edited 10-19-2021 01:18 PM
10-19-2021 12:57 PM
What did the PM CSR say when you talked to them ?
10-19-2021 12:56 PM
@Botomo NO MORE CAP letters please. Claim down, screaming does not help
1. how you load the voucher?
2. did you wait 24 hours? (again , this is NOT a PM problem but vendor's voucher system issue)
3. did you try to load the voucher both using *611 (need PIN I believe) and try it on My Account?
4. How many digits the PIN you tired
Posting the same message again and again does not help Everyone telling you there is no SCAM anywhere. so many people used voucher to pay daily and most of them without issue.
slow down, claim down and provide us details and we can likely able to help you.
10-19-2021 12:55 PM
@Botomo...if you can't figure out how to apply your voucher to your PM account ...you're probably better off going to a higher tier service.
This is a PM Community Forum with lots of valuable advise for you on how to proceed...no need for all the dramatics.
Try dialing 611 to add the voucher. Worse comes to worse...get a new voucher from a reputable retailer like Shell Gas stations or London Drug (in the west). Their vouchers are active right away.
Dial 611 to see if your voucher hasn't been added to your account already.
10-19-2021 12:54 PM
Sorry you're having a difficult time with your PIN
I was checking the help page, https://publicmobile.ca/en/on/get-help/articles/voucher-payment-options, at the very bottom it says:
If you are unable to make a payment through any of the above methods, please submit a ticket to get in contact with one of our Moderators. For instructions on how to contact a Moderator, https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator.
Have you tried contacting them?
10-19-2021 12:53 PM
The more I see your posts, the more I question.
10-19-2021 12:51 PM
I WENT BACK TO THE STORE PURCHASE ANOTHER PUBLIC MOBILE VOUCHER SAME PROBLEM. PIN CODE IS INVALID. I GOT SCAM TWICE. PUBLIC MOBILE IS A BIG SCAM. STOP USING THERE SERVICES.