PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

[Botomo]

I BOUGHT  FROM  COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.

[softech]

---

@Botomo wrote:

THERE IS NOTHING THAT YOU CAN DO. 

---

Then,  I guess it is time to lock this thread and move on? 

Obviously most of us here does not believe it's a scam, then, what is the point of your post?

[barndoor]

What did the PM  CSR say when you talked to them ? 

[hTideGnow]

@Botomo   NO MORE CAP letters please.  Claim down, screaming does not help

1.  how you load the voucher?

2. did you wait 24 hours?  (again , this is NOT a PM problem but vendor's voucher system issue)

3. did you try to load the voucher both using *611 (need PIN I believe) and try it on My Account?

4. How many digits the PIN you tired

Posting the same message again and again does not help  Everyone telling you there is no SCAM anywhere.  so many people used voucher to pay daily and most of them without issue.

slow down, claim down and provide us details and we can likely able to help you. 

[hairbag1]

@Botomo...if you can't figure out how to apply your voucher to your PM account ...you're probably better off going to a higher tier service.

This is a PM Community Forum with lots of valuable advise for you on how to proceed...no need for all the dramatics.

Try dialing 611 to add the voucher. Worse comes to worse...get a new voucher from a reputable retailer like Shell Gas stations or London Drug (in the west). Their vouchers are active right away.

Dial 611 to see if your voucher hasn't been added to your account already.

[Tiprix]

@Botomo 

Sorry you're having a difficult time with your PIN

I was checking the help page, https://publicmobile.ca/en/on/get-help/articles/voucher-payment-options, at the very bottom it says:

If you are unable to make a payment through any of the above methods, please submit a ticket to get in contact with one of our Moderators. For instructions on how to contact a Moderator, https://www.publicmobile.ca/en/on/get-help/articles/contact-a-moderator.

Have you tried contacting them?

[LeePublic]

The more I see your posts, the more I question.

[Botomo]

I WENT BACK TO THE STORE PURCHASE ANOTHER PUBLIC MOBILE VOUCHER SAME PROBLEM. PIN CODE IS INVALID. I GOT SCAM TWICE. PUBLIC MOBILE IS A BIG SCAM. STOP USING THERE SERVICES.

[BlueB]

@Botomo 

Many of us have, and continue to use vouchers without problems.  Equally possible is that you (individually) got scammed because the rest of us haven't been experiencing your issue with Public Mobile.  🙂

[softech]

---

@Botomo wrote:

PUBLIC MOBILE BIG SCAM. STOP USING THEIR SERVICES. I'M VERY FRUSTATED.

---

you are lucky today, you found us in the Community and we can help you to UNSCAM it.

did you have a chance to read this SUCCESSFUL  EXPERIENCE by others PM members?

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Voucher-Catalogue/m-p/479165#...

[AE_Collector]

---

@Botomo wrote:

I'M NOT A BOT. I'M JUST A MAD CUSTOMER

---

…. A mad customer who isn’t particularly adept at getting  problems rectified. So the implication is that PM is just one big scam so if that is the case…haven't we already stopped using their (non existent) services? Maybe we just haven't tried our phones yet to learn the bad news that you are reporting here.

Or more likely, you just have some sort of little glitch that incited your way over the top response.

AE_Collector

[BlueB]

@Botomo 

There are some very good thoughts/suggestions here.  A couple notes, it's generally good etiquette to type with proper capitalization.  Typing in ALL CAPITAL LETTERS appears like you're yelling.  Although we know that you're mad, we're fellow community users just like you, trying to help.

Although Public Mobile (owned by Telus) is a legitimate company and not operating any scams, their service offering here isn't for everybody.  If you feel like you will get better service for your needs elsewhere, Public Mobile is strictly prepaid without any contracts and you're more than welcome to explore other options (including porting your number if that's important to you).

Otherwise, I'd follow the suggestions above, possibly going back to Couche-Tard or reaching out to a staff member.

[Anonymous]

 @hTideGnow : I happen to think it's ridiculous that in this day and age that these vouchers can be delayed by the vendor. So scream away. But not here.

[CountyDownIeUk]

Did the cashier that you bought it from have a Public Mobile account as well?

You really need :

To show us your voucher

Contact a CSA to verify your voucher 

Verify that you are using the correct series of numbers on the voucher IS the pin #

To drop the attitude. 

[Anonymous]

@Botomo 

d'où vous l'achetez, vous pouvez y retourner vérifier dans le système de magasin ils sont activés que les bons,

ou vous devez contacter l'agent du support client via CS_Agent ,  et expliquer votre problème à ils peuvent résoudre votre problème, ils sont gentils, ils vous aideront à 100%.

Voici comment contacter l'agent de support client par CS_Agent,

• Obtenez de l'aide avec votre compte en toute simplicité en commençant une conversation avec notre assistant virtuel, SIMon. Cela vous mènera à des articles d'aide pertinents, ou s'il s'agit de quelque chose de plus urgent, cela peut vous aider à soumettre un ticket à CSA,cliquez  ici lien,

• ou vous pouvez envoyer un message privé à l'agent du service client par CS_Agent, par cliquez ici lien,
•  Vous devrez être connecté à votre compte communautaire pour que le lien fonctionne.

• veuillez inclure dans votre message,
  
• votre numéro de compte,
  
• votre numéro de téléphone,
  
• le code PIN à 4 chiffres de votre compte, 
  
• Votre adresse email,  

• Agent de support client par CS_Agent, répondra à votre boîte de réception par message privé
• Pendant les heures ouvrables, nous nous efforçons de répondre rapidement aux messages des clients. Vous obtiendrez souvent une réponse dans l'heure. Pendant les périodes de pointe, vous devrez peut-être attendre jusqu'à 48 heures. Des agents de support client sont disponibles  
  Check your private message inbox (click on the envelope top right of your screen)
• Lundi au dimanche : 6 h à 22 h HNE

         Bonne chance....

[hTideGnow]

---

@Botomo wrote:

I BOUGHT  FROM COUCHE-TARD  PUBLIC MOBLIE VOUCHER PIN NOT VALID.

---

how can you accuse others being SCAM without finding out what's wrong?  What have you done to follow up and try to resolve?

Yes, some voucher needs 24 hours to activate.    It's not PM issue but the voucher system need time to sync

also, even it didn't work, you can go back and ask for exchange of voucher or work with PM for a replacment

This is simply irresponsible to say  PM a SCAM at stage like this.

[Botomo]

No worries.

[LeePublic]

My apologies to you @Botomo  

[LeePublic]

@Botomo You should try again in a few hours up to 24 hours. 

Is there a different number/pin on your voucher? If you keep trying the same code, try another code on your voucher. I believe there's 2-3 different codes so it doesn't hurt to try the other codes.

[Botomo]

I'M NOT A BOT. I'M JUST A MAD CUSTOMER

[t_p]

---

@Botomo wrote:

VOUCHER PIN CODE IS INVALID. NO WHERE TO GET PROBLEM FIX.

PUBLIC MOBILE BIG SCAM. STOP USING THEIR SERVICES.

---

@Botomo 

Some vouchers bought at certain places could need a few hours before becoming active.

Try again a few times and if not working, open a ticket with CS to see if they can help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "vouchers human" > Contact us > Select "other" > Click to submit a ticket

[Anonymous]

 @Botomo : If there are more than one set of 12 digit numbers, did you use the one called PIN# (if English). Can you also try to redeem it through the 611 service.

[t_p]

---

@Botomo  a écrit :

I BOUGHT  FROM COUCHE-TARD PUBLIC MOBLIE VOUCHER PIN NOT VALID.

---

@Botomo 

Some vouchers bought at certain places could need a few hours before becoming active.

Try again a few times and if not working, open a ticket with CS to see if they can help:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Type "vouchers human" > Contact us > Select "other" > Click to submit a ticket

[Meow]

I do not think PM is in business to scam customers.

It has to be some issue with your voucher. What error message you are getting when trying to use voucher?

Maybe they sold you already used voucher by mistake?

I would suggest to go back to retailer and straighten it out with them.

[Triguy]

How long ago was it purchased ?  It can sometimes takes a few hours and up to 24 hours for the pin to be effective.

[Botomo]

PUBLIC MOBLIE BIG SCAM STOP USING THEIR SERVICE

I BOUGHT  FROM COUCHE-TARD  PUBLIC MOBLIE VOUCHER PIN NOT VALID.